Can I order via email?
It’s possible, but it would take you a lot more time and stress than any other way. We have three super easy ways to place an order:
- You can design and order your custom packaging in minutes via our Shop.
- For larger orders, you can get an instant quote or a custom quote via our wholesale service: ALy Plus.
- If you need something specific that you didn’t find on our website, you can request a custom quote here.
Still not sure? Just drop us an e-mail here:
How can I check the status of my parcel?
The status of your parcel can be checked via the order number. You receive such number in a mail confirming that your order is ready for shipping. You will also find a direct link to the courier company, which will handle your shipping. However, you can also ask us (if so, please provide us with your order number).
What is the minimum size of an order?
The minimal size of an order for boxes designed in the box editor is always 30 pieces. In the case of non-standard orders, the minimum size of an order will always be higher. Do you need more details? Contact us.
Which payment forms do you accept?
We offer payment by credit card, PayPal and bank transfer. In the case of a bank transfer, the completion time of the order may be extended by a few days. Please note that all the costs related with an international bank transfer, including the costs charged on the recipient, should be covered by the Buyer. Otherwise the order will not be deemed as fully paid, which may result in the production being delayed.
What forms of payment do you accept?
We offer payment by credit card, PayPal and bank transfer. In the case of a bank transfer, the completion time of the order may be extended by a few days. Please note that all the costs related with an international bank transfer, including the costs charged on the recipient, should be covered by the Buyer. Otherwise the order will not be deemed as fully paid, which may result in the production being delayed.
Can I pay for my boxes upon receipt?
We do not begin the production process until the payment is registered in our system. Therefore, the ‘cash on delivery’ (COD) option is not available.
Can I pay by bank transfer after the order has been completed?
Unfortunately not. We do not begin the production process until the payment is registered in our system.
Can I pay with a credit card?
Yes, you can.
