At Aly Packaging, we pride ourselves on delivering custom boxes tailored to meet your specific requirements. We ensure that every order aligns with the finalized specifications, offering high-quality packaging that meets your expectations. If you encounter any issues with your order—such as printing errors, defective production, or deviations from the agreed specifications—please notify us within 3 business days of receiving your order. Our team is dedicated to resolving such concerns promptly and ensuring your satisfaction.. Our customer support can be reached at sales@alypackaging.co.uk. The Packaging Boxes doesn’t offer a full refund, however, we can reprint the whole order for free. If and only if provided that the error is proven to be at the company’s end. (The defect will be determined by an in-house management team.)
The full order must be shipped back to us within 7 business days at the customer’s expense. Please highlight the product defects or printing discrepancies by attaching any supporting documentation and digital photographs so the order may be printed correctly. While our designing services are provided to customers free of charge, we reserve the right to retain 30% of the manpower hours amount in the event that a customer requests a refund and cancels an order. This deduction is made to compensate for the time and effort our team has invested in the project. We believe it’s important to be transparent about our refund policy, and we strive to ensure that our customers are satisfied with the services we provide.
If the fault is at the customer’s end and they still require a refund, the complete order will have to be shipped back to The Packaging Boxes and the return amount will be provided after deducting the cost for product setup and shipping.
